Recalls & Defects

The Motor Vehicle Arbitration program, established in 1984, provides consumers with a forum through which to resolve warranty problem(s) with motor vehicles pursuant to Sections 4170-4181 of 9 V.S.A.

A consumer may file a Demand for Arbitration to request a hearing after demonstration of reasonable repair, which is usually three unsuccessful attempts or thirty cumulative calendar days out of service within the manufacturer’s express warranty. At least the first repair for a “three-times-out” claim must occur within the express warranty. Additional eligibility requirements are provided herein.

The Motor Vehicle Arbitration Board has authority to order:

  • a pro-rated refund based on a statutory formula with guidelines for reimbursement of fees, incidental and consequential damages, and purchase and use tax,
  • a comparable new replacement vehicle,
  • a judgement in favor of the manufacturer, or
  • a dismissal.

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